FAQS

Once you have gossiped our website and prove that we are really cool, you must fill in the requested information in the “book” section.
Once your request has been validated, you will receive the information on the payments to be made and you will have 48 hours to make them, during which time the chosen room will be blocked for you.
You will also receive access to the internal area where you can fill in all your information.
If you feel like chatting with the COTOWN team, you can also contact our reservations department via e-mail book@cotown.com

To make the reservation you must pay the booking fee and the guarantee.

The amount of the guarantee will be returned at the end of the stay if there are no damages caused by misuse of the facilities in your apartment.

It would be a pity, but you can cancel your reservation up to one month before the arrival date. Of course, you will lose the booking fee.

We will refund the amount of the guarantee by bank transfer to the account that you indicate. Remember that you will have to assume the possible bank commissions of the transfer.

Cancellations less than one month in advance imply the loss of 100% of the amount paid.

• You can pay with credit card
• Direct debit

Our friends at Revolut are doing a great job. Now you can set up a bank account in only 5 minutes.

https://revolut.ngih.net/c/3072577/1174350/9626 

Our flats are fully equipped. After all, you will be in your own home.

The rooms have a set of courtesy bedding (duvet, pillow, sheets and towels).

The kitchens are also fully equipped (we were advised by Masterchef).

In short, if you bring a full suitcase it is because you want to.

We offer several Paris Hilton style alternatives:

1. We can meet you at the airport, take you to your swanky apartment and hand over the keys.

2. You can arrange someone to wait for you at the apartment door (sorry, but Lady Gaga, Rosalía and Bad Bunny are not available), who will take you into your awesome flat and explain everything you need to know.

3. If you’d rather fly solo, you can collect the keys from our offices. We’ll have a cuppa and a chinwag waiting.

You can arrange someone to wait for you at the apartment door (sorry, but Lady Gaga, Rosalía and Bad Bunny are not available), who will take you into your awesome flat and explain everything you need to know.

Before your arrival, you’ll receive an email with all the available options to choose from.

The first month of stay is paid between the 1st and 5th of each month.

Sometimes you might not be able to travel on the scheduled date due to personal reasons, forgetting to book your ticket or visa delays. In this case, if you want to keep your spot, you’ll need to pay the rent. Otherwise, the company reserves the right to cancel your booking, and that would indeed be a worse pickle than forgetting to buy your ticket (boo hoo).

You can pay the monthly rent between the 1st and 5th of each month in your internal area with a credit card.

If you have chosen direct debit, it will be debited directly from your account.

So that you all get along well together in the flat and everything finishes off with pizza and a film, we have come up with some internal rules that you are required to obey. You can consult them here.

Well, your flatmates will be sad, but you will only have to pay 75€ for the change.

Yes, but they can’t spend the night (we know that everyone wants to be a Cotowner). To avoid irking your flatmates and waking up with shaving cream on your face, your visitors shouldn’t stick around past 10 p.m. Always check with your flatmates before inviting friends or family over to your shared flat.

Our maintenance department will sort out any issues within a reasonable timeframe. If a breakdown is due to improper use, then the responsible client will have to foot the repair bill.

As we’ve given Mary Poppins the boot, COTOWN will arrange for your pad to be spruced up periodically. Remember that you are responsible for keeping everything tidy and the kitchen and utensils clean. You are also responsible for washing your own clothes, sheets and towels. A washer and dryer are provided for this purpose, free of charge. Try not to ruin your Tinder date by mixing colours and whites.

We make it easy for you, you must leave the keys on the table in your room and close the door.

If for any reason you must leave your footstep before the end of your rental contract and you notify us one month in advance of the new departure date, the amount of the guarantee will be returned (we will discount the difference in the amount of a rent longer to a shorter one if applicable).

If you notify less than a month in advance of the new departure date, the guarantee will not be refunded.

Your guarantee will be returned by bank transfer from your departure date after checking that there are no damages.